Passenger Complaint Procedure

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Passenger Complaints

ECPT strives to offer safe, affordable, and on-time transportation service.  All ECPT staff should be friendly and courteous at all times.  If ECPT service did not meet your expectations, please call us at 217-342-2193 ext 162 or ext 166 or complete a written complaint form and send to :

Central Illinois Public Transit

Attention:  ECPT Program Director

PO Box 928

1805 South Banker Street

Effingham IL  62401

Upon receipt of written complaint, contact will be made within three business days to discuss the complaint.

Click here for Written Complaint Procedure Form