711-TTY

 
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How Illinois Relay Works

Communication is an important part of everyday interaction. Directions below explain how to use TTY.

If you use a standard telephone and want to call someone who uses TTY, the Communications Assist (CA) types your words to the person who uses a TTY and voices the TTY users words to you:

  • DIAL 711
  • When the Communications Assistant (CA) answers, give the telephone number of the person you want to call
  • When the person answers, proceed as you would with a regular call.  Speak directly to the person you are calling, not to the CA.  Example: "Hi Jane, how are you?"
  • Say "Go ahead" or "GA" when you are ready for the other person to respond
  • When finished with the conversation, end the call by saying "Go ahead" or "SK" (stop keying) giving the TTY user the opportunity to continue or end the call

 

If you use TTY and want to call someone who uses a standard telephone, the Communications Assistant (CA) will voice your typed words to the person using the standard telephone and type the standard phone users words to you:

  • DIAL 711
  • When the CA answers, type the telephone number of the person you want to call
  • When the person answers the phone, proceed as you would with a regular TTY call.  Direct your conversation to the person you are calling, not the CA
  • Type "GA" when you are ready for the other person to respond
  • When finished with the conversation, end the call by typing "GA" or "SK" giving the person the opportunity to continue or end the call

 

Standard Telephone Users:

  • When answering your telephone, you will hear a CA say "Hello, a person is calling you through Illinois Relay, I am CA###, have you received a relay call before?"
  • If you answer "no", the operator will explain how Illinois Relay works
  • If you answer "yes", the call will continue with the CA voicing everything the TTY user types, and typing everything the standard telephone user says

TTY Users:

  • When answering the telephone using TTY, you will see "IRC### (F/M) with a call" and the CA continues typing the standard telephone user's greeting to you